How do I place my order?
Once you have choose the product which you like and want to buy contact us through the website or through email, phone no in order to book the product you want to buy.
Is it safe to shop online?
This is an important question and our priority at mvlacquer is to ensure the privacy of our customers and safety of payment. First, we offer various ways of payment including Cash on Delivery (COD), online bank transfer. We also protect our website with ‘Secured’.
How do I inform of a return/replacement of and order?
Please notify mvlacquer of receipt of a damaged/ defective/return/replacement product within 24-hours of delivery to you. If you are unable to do so within 24-hours, mvlacquer shall not be held liable for the failure to replace the order.
mvlacquer will arrange pick-up of the damaged/defective/return/replacement product (if it’s a genuine case)
- Contact us through email or through our contact us page
- Contact the vendor directly.
Are the products authentic?
Unfortunately in our region, we have heard that there are some websites that do not offer authentic products. On mvlacquer.co, we ensure that our products are authentic and sourced from our trust-worthy workers. If you are buying from websites that you are not familiar with, research the products they offer. Also, if the price for a well-known product is ‘too good to be true’ then talk to the website and do exercise caution. Also, read the website’s return and exchange policies before making a purchase and talk to customer service if you are not satisfied with your purchase. Finally, get to know the website you are buying from. For example, you can make a small purchase to test the products we sell and then when you are satisfied with our products and our service, then make bigger purchases.
What should I do if I find package opened or tampered with upon delivery?
Do not accept the order Inform mvlacquer through email or contact us page or inform mvlacquer staff. This should be done within designated return period, 24hours upon receiving the order. If so we shall look into the matter and get back to you at our earliest.
After I have placed my order what should I do next?
Just sit back relax and enjoy, once the order has been confirmed we shall send you a confirmation email which from there you can use the order number to track your order.
Can you give me more information about your products?
Do I have to pay the delivery charges?
All deliveries to your orders are completely free in Male’ the capital city, except to all the other local islands, abroad.
What are the modes of payment for purchasing on mvlacquer?
We accept the following modes of payment:
- Cash On Delivery (COD).
- Bank Transfers.
How can I discover a store's policy on returns?
A good store posts its policy on returns in an area called something like Customer Service, FAQ, Help, or Returns. Mvlacquer policy is in its website.